Salary Level: $52,700 - $79,713 Annually ($25.34 Hourly to Start)

Reports To: Special Programs Manager – Tenant Based Assistance Department

Position Status: Full Time, Non-Exempt

Are you interested in serving people who are looking for safe, secure housing? Do you enjoy being the smiling face in someone's otherwise complicated day? Are you energized by helping our county's vulnerable populations? Our Housing and Client Service Specialist is the first point of contact, along with a Client Service Representative, with HASCO for visitors, callers and incoming paperwork. This role works at the front desk assisting visitors/callers. They will greet walk-ins, answer incoming calls, and address Housing Choice Voucher-specific questions.

As a Housing and Client Service Specialist I, you will learn about the Housing Choice Voucher program, how to route callers to their appropriate contact, how to handle incoming paperwork and payments, along with learning the basics about every department across HASCO. The Housing and Client Service Specialist role is a great place to learn about and interact with people from across the agency, along with an opportunity to provide excellent service to visitors from the public and those in need of assistance.

Successful employees in this position will provide consistent, quality customer service, project and maintain a positive image with those contacted in the course of work and develop and maintain collaborative and respectful working relationships with team members and others. In addition, this position will maintain a client caseload requiring thoroughness, accuracy, and responsible and consistent decision making related to the area of assignment.

COVID-19 Vaccination Requirement

All HASCO employees must be fully vaccinated against COVID-19 for the health and safety of the community we serve and our employees. Upon acceptance of an offer of employment, a prospective hire must submit a certificate of vaccination to the Human Resources Department. Individuals with a qualifying medical or religious reason may submit a request for exemption. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an accommodation.

Work Environment and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly sit, talk and/or hear. The employee will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The employee is occasionally required to reach with hands and arms. The employee must also occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and color vision.

Work is performed at the main office located in Everett, WA, in an office environment. While performing the duties of this job, the employee will operate standard office equipment including computers, telephone, and related equipment.

Benefits

HASCO provides generous benefits including several options for medical/dental/vision coverage through the Public Employees Benefit Board (PEBB), 11 holidays, two floating holidays, and three weeks of vacation the first year. In addition, HASCO is a part of the Washington State Retirement System (PERS). We also offer tuition reimbursement. Flexible work schedules are available for many roles.